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Exchange or return an order?

Do you want to return or exchange unwanted item? Then you can return your product up to 14 days after purchase. The reflection period starts from the moment the purchase is delivered. Within this period you can cancel the purchase without giving any reason. In the event of a defect or warranty case, it is of course also possible that you return the product after this reflection period. Read more about the warranty conditions here.


■ We have a reflection period of 14 days
■ Do you want to return or exchange something? Then we ask you to fill in the return form
■ You will receive a refund within 14 days of receipt, after the product is returned to Axtra


Return or exchange: what to do?
In unused condition, a product can be returned up to 14 days after purchase. You do not have to give a reason for this. If you want to return or exchange a purchase, it is important that you let us know within 14 days by the return form. You can download the return form at the link below. We request that you return this, fully completed, to info@axtra.nl. You must also enclose the return form with the return shipment. You can also use the form to indicate that you want to exchange the product. You can return the purchase to us yourself to our location in Wergea.

In the case of returns, you will receive the amount back as soon as possible, no later than 14 days after receipt of the return shipment. The costs for return are for the customer. If the product is returned used, a fee will be charged.

Download return form

Return form to Axtra
PDF – 129.8 KB 26 downloads

Return an order
Preferably use the original packaging for return. If this packaging is no longer present, pack the product properly so that it can be returned to us safely and without damage. Do not forget to pack the return form with the item.


Return yourself? You can return the order yourself to the address below. Don't forget to bring the return form:

Axtra Voorzetapparatuur B.V.
To Axtra partsline
Fricoweg 3a

The Netherlands